FAQs
Frequently Asked Questions
Thank you for choosing to buy directly from me! Here are answers to some common questions:
Ebook Purchases
Q: How do I access and read my purchased ebook?
A: After your purchase, you'll receive an email from help@bookfunnel.com with download instructions. You can either download the ebook or send it directly to your preferred device. If you don't see the email within 10 minutes, please check your spam folder.
You can also access your ebooks anytime in your BookFunnel library at https://My.BookFunnel.com. Log in using the email address you used for your purchase.
For technical assistance, contact help@bookfunnel.com or visit https://getbookfunnel.com/
Paperback Orders
Q: What's the delivery time for paperback orders?
A: Delivery times vary based on your location and chosen shipping option. Each book is custom-printed by my independent printer in the UK (sometimes in the US).
- UK orders: Typically 7-10 working days
- International orders: Usually 10-15 working days
Please note that next-day shipping isn't available. Thank you for your patience!
Supporting Independent Authors
Q: Why should I buy directly from you instead of major online retailers?
A: While I can't match the prices or shipping options of large retailers, buying directly supports me as an independent author, and my independent printer. You'll receive a high-quality book and the satisfaction of supporting the indie publishing community.
You may also sleep better knowing you haven't added to a millionaires space rocket fund.
Q: How does buying direct benefit authors?
A: Direct purchases offer several advantages for authors:
- Faster payment (within days instead of months)
- Ability to create more books and webstore exclusives.
- Direct communication about new releases
- A dedicated storefront without competing advertisements
While my books are available through major retailers, this direct store allows me to showcase my work more effectively.
Q: Do you offer signed copies?
A: Signed copies are not available yet as the books are dispatched straight from the printer to you, the reader. If I'm doing an event and selling my books in person, I'd be happy to sign your copies then.
Q: How can I stay updated on your new releases?
A: The best way to stay informed about new releases is to sign up for my newsletter. You'll also get exclusive content and special offers. Sign up here.
Self-publishing
Q: Why did you choose to self-publish?
A: Self-publishing allows me to maintain creative control over my work and connect directly with my readers. It also enables me to bring my books to you more quickly than traditional publishing.
Q: How can I support you as an indie author?
A:The best ways to support me are:
- Buy my books directly from this website
- Leave honest reviews on this site and other platforms
- Recommend my books to friends who might enjoy them
- Follow me on social media and engage with my posts
Website and Account
Q: Do I need to create an account to make a purchase?
A: No, you don't need an account to make a purchase. However, creating an account allows you to track your orders and save your shipping information for future purchases.
Q: Is my personal information secure?
A: Yes, I take your privacy seriously. This website uses industry-standard encryption to protect your personal and payment information. For more details, please see my Privacy Policy.
Contact Information
Q: How can I reach you with additional questions?
A: Feel free to email me at hello AT susanearlam.com I typically respond within 24-48 hours.